SHIPPING AND PAYMENT POLICY

Payment Method:

  1. Domestic Orders: Currently our website service is available for domestic & International customers.
  2. Indian Customers can pay using PayTM, Google Pay, any of the Indian Bank Account / Cards during check out.
  3. International Customers can pay through PayPal or Bank Transfer.
  4. Currently we take International Payment via Bank Transfer only, in Indian Currency to our Indian Bank Account.
  5. We do not provide Cash on Delivery at this moment.

Shipping Policy – Within India:

  1. All orders will be shipped usually within 3-5 working days from the date of payment received
  2. Shipping Cost for India – Rupees 65 India & Rupees 80 for EAST India & J&K.
  3. All domestic orders will be processed via website / Instagram / Whatsapp only

Shipping Terms – Within India:

  1. Delivery Period Guidelines– (Date to be calculated from the next day to the date of shipping made)
    • ROI (Metros): 2 to 5 working days
    • Any other remote locations: 5 – 7 working days
  2. In case of any unexpected courier delays by the courier company, The Qalb shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you.
  3. Customers are requested to track the parcel until it reaches.
  4. We expect the customers to make sure that there is someone at the receiving address to collect the parcel.
  5. Customers who book orders to non-residential address (office, hotels etc…) are responsible for the coordination with the respective courier collection point (office, hotels etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.
  6. Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotels etc…)
  7. Important Note: Under Normal circumstances there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attempts are made for delivery. In case of non-availability of the customer at the specified delivery address on all the attempts, parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. In case if no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again & the customer shall bear the shipping cost.
  8. Customers are requested to fill the complete delivery address along with pin code and proper selection of the STATE the delivery address belongs to.
  9. In case of parcel being returned due to non-availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases
  10. For any other delivery related issues, customers shall reach us at support@theqalb.com or whatsapp 8409972235 along with the full delivery address and order id, stating the issue faced
  11. Delivery at a delayed date: In this case, customers shall mention the delayed delivery date, they wish the order to be sent under the “Notes” column, while placing the order

Shipping Terms – International Customers:

  1. All Paid Orders will be processed within 3-5 working days
  2. Shipping Cost will be communicated prior to shipping and shall be borne by the customer.
  3. Delivery Date is subjective and customers are asked to get a tentative date of delivery at the time of purchase
  4. Adore should not be held responsible for any delivery delay due to holiday/other circumstances during the transit
  5. The date of delivery is only Tentative and subject to vary due to various external factors
  6. We collect only the shipping charges. Any clearance, duty or taxes levied is to be borne by the customer.
  7. Any interior location additional delivery charge levied by the courier company is to be borne by the customer.
  8. Any follow up with respect to the parcel has to be done by the customer; however necessary guidance and support will be given from our side.
  9. Items booking or rejection is completely upon the courier booking partner service we use. In that case refund will be offered on case to case basis.
  10. In case of transit damage – we ensure the packages are safely packed, in rare scenarios, we offer refund for the damaged product and shipping charges will not be refunded.(Opening Video is complusory)
  11. We need a weight of 150gms – 180gms for packing (for 500gms) and 260gms – 300gms for packing (1kg) the items safely.

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