- There is no Cancellation of placed orders. Customers are requested to avoid impulsive purchases.
- The Qalb is an online independent boutique & all items are double checked before shipping.
- There is NO RETURNS/EXCHANGE – except for Transit Damage or Incorrect Product.
- Please note that most of our products are made out of natural stones & the size of the stones and pearls might vary from batch to batch (usually less than 20%). Such variations are very normal and will not be eligible for refund or returns.
- Incorrect Product – Applicable only for the wrong product that has been shipped.
- Transit Damage – Applicable only if the unopen parcel is damaged, we require a picture of the damaged unopen parcel to process further.
- In case of transit damage or Incorrect Product received, customers are requested to write an email to firstname.lastname@example.org within 24 hours of the parcel received, with an image of the item received along with order details.
- All pictures are taken under natural lighting. However, color variations are normal, due to various external sources.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- There are very rare chances that during transition beads or stones may have fallen. Such things that can be easily fixed with glue will not be exchanged or refunded.
- Customers are requested to read the description before purchase.
- Customers are requested to return the damaged / incorrect product to our address.
Upon receiving the damaged product/incorrect product, we will replace or refund the order value.
The replacement will be provided based on the availability of the product.
- The refund process takes 2-6 working days after receiving the good in perfect condition. The refund amount will be processed through the same mode of payment made.
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